Showing posts with label Business Process Outsourcing. Show all posts
Showing posts with label Business Process Outsourcing. Show all posts

Monday, March 30, 2015

BPO Industry Expects to Generate 170k More Jobs this Year

Jobs in the Philippine business process outsourcing (BPO) sector this year are forecast to grow by a fifth from last year.

Danilo Reyes, who chairs the Information Technology and Business Process Association of the Philippines (IBPAP), said the industry is aiming to grow its workforce to 1.2 million this year after jobs climbed to 1.03 million in 2014 from 900,000 in the previous year. The target headcount translates to another 170,000 jobs.
Speaking during a forum today on its prospects, Reyes said the industry is on track to meet its goal of 1.3 million jobs and $25 billion in revenues or 8 percent of gross domestic product (GDP) by next year.
He said BPO revenues increased by 19 percent from $15.5 billion in 2013 to $18.4 billion last year, representing 6 percent of the Philippine economy.
“All sectors are growing,” Reyes said, adding that all segments – global in-house centers, healthcare, mobile applications development, gaming and call centers – are expanding.
For 2015, revenues are forecast to increase to $21.3 billion, as Reyes expects growth from both the voice and non-voice segments.
“Healthcare is becoming big. It is the fastest growing now in terms of revenues and employees,” he said.
To address challenges in sustaining its talent pool, IBPAP is pursuing the Service Management Program (SMP), a 21-unit specialized course designed to provide students the skill sets needed to work in the industry.
The program is being offered in 17 universities across the country.
IBPAP also is adding three or four cities to its list of next wave cities by the middle of the year. To date, the next-wave cities include Baguio, Davao, Dumaguete, Iloilo, Lipa, Metro Bulacan, Metro Cavite, Metro Laguna, Metro Naga and Metro Rizal.


Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

IT-BPO Industry Expected to Grow by $25 Billion in 2016



The Business Process Outsourcing (BPO) industry produced one million jobs in 2014 and generated $18 billion (P805.5 billion) earnings, which could grow to $25 billion (P1.118 Trillion) in 2016, an association official said on Wednesday.
Danilo Reyes, Chairman of the Information Technology and Business Process Association of the Philippines (IBPAP), said the BPO industry aims to create 12.3 million jobs in the Philippines by 2016.
“BPO industry reached one million BPO jobs in 2014. This is significant, especially when the BPO industry began in the Philippines with only 2,000 employees 16 years ago,” Reyes said during 2015 Asia BPO Summit.
Reyes said the industry was optimistic it would continue to grow given the diversification of the services offered and their contribution to the overall performance of the IT-BPO sector.
According to Reyes, the contact center sector is still the biggest revenue  contributor, but new sectors are stepping up. These include the healthcare information management, which was the fastest-growing segment last year.
In the meantime, the group is targeting  to begin this year the crafting of a new road map for the industry beyond 2016  to set new targets and  strategies that will secure the leadership of the Philippine IT-BPO industry in the global offshoring space.
According to Reyes, the new road map is likely to cover six years up to 2022.


Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Staff Turnover Declines in Philippine BPO Industry

The Philippine business process outsourcing (BPO) industry posted a 20% staff turnover rate in 2014, the lowest level measured since 2007, as operations expanded to other major cities, according to a survey conducted by global professional services firm Tower Watson.

This is an improvement from the 33%, 24% and 26% attrition rates in 2011, 2012 and 2013 respectively.
“The sector, though fast-growing, has adopted various strategies in talent acquisition, including expanding operations outside the National Capital Region (NCR) to tap talent in Cebu, Davao and Southern Luzon,” said Vangie Daquilanea, Global Data Services Practice Head of Towers Watson Philippines.
“This has, in turn, minimized talent movements within the NCR, registering the lowest attrition rate in the last seven years,” she said.
IT-BPAP last month said that in the coming five years, “the industry will continue to expand at an average rate of 15% per annum, with the sector expected to earn some $20 billion and generate roughly 1.5 million new positions by 2016.”
“The continuing growth of the Philippine economy has largely benefited the BPO industry, since it gives foreign investors a positive impression of the country’s business environment. Scalability, experienced talent availability, foreign language skills, and a share of the graduate pool, all point to a very bright future for this sector,” Ms. Daquilanea said in the statement.


Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Philippines No Longer 'Sick Man of Asia'


Philippines Socio-Economic Planning Secretary Arsenio Balisacan says the country no longer deserves to be branded the "sick man of Asia" after its economy grew more than 6 percent for a third consecutive year.
Hindered by natural disasters, growth of the $300 billion economy slowed to 6.1 percent in 2014, but still outpaced most other countries in Asia, officials said Thursday.
The 2014 performance ranks the Philippines as the second fastest growing Asian country behind China, which posted 7.3 percent growth, and ahead of Vietnam's 6.0 percent growth, Balisacan said. The Philippine economy grew 7.2 percent in 2013.
"Our economic growth is becoming more competitive with our East and Southeast Asian neighbors," Balisacan said.
"The numbers tell us that we are moving in the right direction," Baliscan said. "Clearly the economic policies and strategies we are implementing to achieve sustained and inclusive growth are bearing fruit," he said.
National Statistician Lisa Bersales said the "robust performance" of industry, particularly manufacturing and construction, lifted growth in the fourth quarter to 6.9 percent from 6.3 percent a year earlier.
She said services contributed 3.4 percentage points, industry 2.5 percentage points and agriculture 0.2 percentage points to the 2014 GDP growth of 6.1 percent.
Business process outsourcing was one of the contributors to the expansion of services, according to Balisacan. Outsourcing currently employs 1.052 million Filipinos and the 

Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Tuesday, December 3, 2013

The most overused business words of 2013

As the year comes to an end, let us review the most overused business words of 2013. You might have been using these words without realizing it!

Here's an article from Business Etc. 





MOVING FORWARD, WE plan to utilise robust social media content, big data, and the cloud to literally provide transparency and seamlessly impact sustainability.
Sound familiar? How many of the year’s most popular business words can you use in a sentence?
The hottest business words of 2013 are in, and they’re overwhelmingly about the Internet. ”Content” far and away tops the list, followed by “social media.” “The cloud,” “big data,” and “ping” also made the cut.
We reached out to the Global Language Monitor, which publishes an annual list of the year’s top English words, to compile a ranking of the most popular business terms.
The GLM’s ranking is based on how many times the word was used, analysing billions of pages on the Internet, social media, blogs, and the top 275,000 print and electronic global media sources. To be considered for the list, terms needed at least 25,000 citations across the world.
Here are the year’s most overused business words:

  • Content
  •  Social media
  • Sustainability
  • Transparency
  • Literally
  • Guru
  • Utilize/utilise
  • Robust
  • Ping
  • Big data
  • Nouns used as verbs (to concept, to ballpark, to impact)
  • Seamless
  • Moving forward
  • The cloud
  • Offline
- Alison Griswold


Source: Business Etc.


Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Tuesday, June 19, 2012

OpenERP web – How to add custom functionalities to the sidebar

I’d like to show how you can add more functionalities to your sidebar on OpenERP web 6.1.
The interesting code from web_export_view module looks like this:

photo credits: domsense


1.    First  (line 3) define your module’s namespace.
2.    then extend (line 7) the sidebar object
3.    and override ‘add_default_sections’ method (line 9)
4.    then we add our new action with its callback to the ‘other’ section using ‘add_items’ function (line 37)
Unfortunately the sidebar is not so modular at this point. As I commented into the code, if we had a registry for sidebar sections/actions we could just define ours and register it. But, for the time being you’ll need to override the original method and maintain by copy&paste the “real default” sections/actions (for the original one, have a look at the core web module).

If you need help on  how to create your web module, check openerp_bootstrap.
A ‘must-say recommendation’: use Firebug to debug your javascript experiments, it will save you a lot of time ;)

Source: http://planet.domsense.com
Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Friday, May 11, 2012

Starting up a Software and Creative Hub Digital Outsourcing Boutique

Fred Tshidimba, managing director of Eastvantage shared his exciting ventures in Expat Travel and Lifestyle Magazine Philippines. Read on as he harbors the days when living offshore and having an international working experience were just part of his dreams. And let's witness how he motivates his fellow expats to dream further as he shared the story behind "Starting up a Software and Creative Hub Digital Outsourcing Boutique". 


"I came to the Philippines three years ago with my wife and kids. We had always dreamed of having an international working experience, discovering new horizons and living in another continent. 
Manila was expecting us with a new challenge for my wife, who started teaching at the British School Manila, and myself, freshly promoted housedad after 10 years working in marketing management at Coca-Cola and Nestle. I didn’t know exactly what to expect but I was ready to experience Asia." - Fred

Click here for full story. 



Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Tuesday, May 8, 2012

Juggling Between Freelance Designer and Business Owner

The world of digital design is full of both young and experienced talent. Freelancing has slowly become a more affordable career path for many web designers and developers. But it’s not enough to just create pretty websites in HTML/CSS. You also need to have some sense in marketing a business!

There is a thin line between the responsibilities of a web designer and a freelancer. Some overlapping examples between the two jobs are design skills like Adobe Photoshop, Dreamweaver, and JavaScript. But you’ll also need to understand client relationships, basic time management, project organization, and a few other corporate-class ideas. It can be a tough, but I hope these tips will help you juggle the numerous tasks assigned into the freelancing world.

Never Overload Yourself

This is a big lesson which takes some practice before you can understand. Many young web designers are often eager to jump into the freelancing business and start earning money. Over time you pickup project after project, and soon you’ve got no time left for yourself. It’s a self-defeating cycle of endless stress.

You need to figure out what is realistic to accomplish in any given day/week/month. Each person’s schedule will be different depending on their obligations. But we can all find time for work, even just hours a day. So it’s only a matter of planning out a proper to-do list.

Manage what you can at first and slowly increase your workflow as time goes on. I started freelancing with 1-2 web projects per month and slowly moved up from there. This process gets easier as you meet more people and build credibility for your name. But you have to know when you’ve reached your limit and learn to say “no” – even when the additional work & money is tempting. It’s not worth the strain on your mental health and some clients will understand in waiting a few weeks for your services.

Practice New Skills

It’s important to prioritize your design skills first above all else. Working freelance is a privilege compared to the routine 9-5 lifestyle. As time pushes forward you may become complacent with such a schedule. But try to keep your passion for design in check and held at the utmost importance.

Each of us is coming into the web design field with a different skillset. Most beginners already understand HTML and even a small amount of CSS. It’s important to keep on practicing these languages even if you are well-versed.

The industry is always advancing, so there are likely new trends to pick up on. And if you grow tired of the easy stuff why not challenge yourself? Try to master a new skill such as Adobe Photoshop, Illustrator, Fireworks, or even another language such as JavaScript. The HTML specs have also introduced new media elements such as native video/audio components.

Staying on top of your game will keep you ahead of the competition and surely improve the quality of your portfolio. It can become a distraction if you have too much work on your plate. So make sure between client work you take at least a few hours to brush up on some interesting topics. I prefer to spend a day or two researching into new ideas I’ve never studied before. This opens me up to a deeper understanding of web design which I can apply to future designs.

Work Out Steady Pricing

How much you charge on any given project will greatly reflect upon your experience. It’s crucial that you can pay bills at each month’s end! Managing your earnings can be an exhilarating process to some, much nicer than the cut-and-run weekly paycheck. You gain leverage and control over your financial life in areas many haven’t experienced before.

But don’t obsess over your prices and payment methods for too long. Clarify upfront with each client how much you’ll be getting paid and through which method. This pushes all the business talk out of the way so you can jump right into the design work. At the end of your day it may be wise to go over each contract again – possibly a 5-10 minute rundown on your current status.

Relationship Building

We all know how important networking can be in the business world. Ultimately it’s who you know that will help you succeed and make a name for yourself in the design industry. You must spend some time networking your brand and getting your portfolio links out there. E-mails, social networks, online forums, and job boards are just a few places you can start out.

You don’t want client work to become an annoying chore in your day. Keep a healthy relationship with all your contacts. If your work is good, they will most likely come back for any future design needs. And positive word-of-mouth references are always helpful towards gaining steady business in the future.

How people find your work will greatly impact their first impressions. Make sure you present yourself in a compassionate and professional manner. You’ll impress even the toughest clients and make a strong name for yourself.

Focus on Individual Tasks

The months may grow overwhelming as your work piles up. Don’t let your focus wane too much off course, or you’ll find it difficult to get anything done. I find it helpful to break up the day into segments of focus. You could start with design and web layouts for a few hours, then switch to coding, and finally end with e-mails and other paperwork.

This is just one loose example schedule, but you should feel out whatever works best. The ability to hold a solid focus for a few hours is crucial – even if you end up switching between different tasks over time. Ultimately you should be able to reflect on each day and feel at ease with the amount of work accomplished.

Source: www.webdesignledger.com


Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Thursday, March 22, 2012

Important Qualities a Project Manager Should Have

A project manager is the most trusted part of the team. She or he will receive praises and of course, she will be blamed if the project failed or encountered certain challenges. She must ensure that everything goes well, finish projects on time and in the right manner for the clients to be satisfied with the finish product or service. Part of a project management is to become an effective project manager. It is like being the most wanted person on the market. It is also quite viral to be a project manager because if a PM becomes efficient to a certain project, her management skills will spread so fast among various companies and her competitive edge as a PM will increase. The top qualities a project manager should have are:

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Eastvantage | IT Outsourcing | Offshoring Services
For business inquiries email info@eastvantage.com

Friday, February 24, 2012

Understanding the Difference of Business Process Outsourcing and Offshoring


Business process outsourcing has advanced to become one of the largest industries around the world. Most often, companies offshore find business process outsourcing ideal when there are internal problems arise. This can include lack of time to focus on company’s growth and core competencies, lack of knowledge advancement in employees and concerns with operational costs. The third-party company that are sub-contracting a service will function as extensions to perform business processes like design, telecommunications and even back-office jobs, with limitless prospective.

Click the link below to read more:




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